Return and Exchange Policy

Returns Policy

Please carefully consider the products you are ordering prior to purchasing. We offer a seven (7) day returns policy on all our products. The return window starts from when you receive the item. Please carefully consider the products you are ordering prior to purchasing as we do not offer refunds. All faulty or damaged goods will be replaced free of charge by Lighting imports Limited. 

For any items that are either damaged or faulty you must contact us within 7 days of delivery. Damaged/faulty items returned for warranty, must be accompanied by proof of purchase.
In the unlikely event that your product has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We will also organise collection and inspection of damaged goods. We do NOT refund Exchange only.

Returns Procedure

To return, simply:
1. Contact our team on 09 889 4476 or via email to discuss your return.
2. You will be sent a shipping label (costs incurred by customer) to return the item.
3. Place the item in its original packaging using the shipping label provided.
4. Once we have received the return item you will be issued with a store credit to the value of the item/s purchased. Strictly No Refunds. You will NOT be credited for shipping costs. 

Warranty Claims

Please contact us for all warranty claims. Warranty is valid within New Zealand only.